Policy

Terms of Service：After-sales Policy, Shipping Policy & Privacy Policy

1. After-sales Policy

We are committed to providing every customer with premium shopping experience and reliable after-sales service. All furniture products we sell undergo strict quality inspection before delivery to ensure they are in good condition and free from manufacturing defects.

If you receive damaged, defective or incorrect items due to our delivery and packaging mistakes, please contact our customer service team within 48 hours after receiving the goods. We offer solutions including free replacement, parts re-delivery or full refund according to the actual situation.

Customized furniture products are non-refundable and non-exchangeable once production starts. Any artificial damage, improper installation, improper use or normal wear and tear caused by long-term use are not covered by the after-sales warranty service. We provide professional installation guidance and lifetime consultation service for all customers at any time.

2. Shipping Policy

We provide worldwide shipping service for all furniture orders. After your payment is confirmed, we will arrange product packaging and delivery within the stipulated working days. The delivery time varies according to your destination, transportation method and international customs clearance progress.

All furniture goods are carefully packaged with shockproof and moisture-proof materials to avoid damage during transportation. Customers shall be responsible for local import duties, taxes and customs clearance fees generated by international shipping.

We are not liable for delivery delays caused by force majeure factors including bad weather, customs inspection, logistics suspension and other uncontrollable reasons. Once the package is dispatched, we will provide you with the tracking number for you to check the logistics status in real time. If the package is lost or severely damaged during transportation, we will assist you to file a claim with the logistics company and provide corresponding after-sales support.

3. Privacy Policy

We fully respect and strictly protect the personal privacy of all users. When you register an account, place an order or contact customer service, we will only collect necessary personal information, including your name, contact number, delivery address and payment information, for the purpose of order processing, delivery arrangement and after-sales service.

We will never sell, trade, rent or disclose your personal information to any third-party institutions or individuals without your explicit consent. We adopt advanced network security technology and data encryption measures to protect your personal data from unauthorized access, leakage or misuse.

We may use your information to send order notifications, product updates and preferential activity information. You have the right to unsubscribe from promotional messages at any time. By using our website and purchasing our products, you agree to our privacy policy terms. We reserve the right to adjust and update the policy appropriately, and the updated version will take effect immediately after being published on the website.